Co-Managed Services

Expanding your IT capabilities

When In-House IT Needs a Helping Hand

In today’s fast-paced digital environment, keeping up with ever-evolving technology demands is no easy task. Many internal IT teams are stretched thin, managing day-to-day responsibilities while juggling complex projects and emerging threats. Skill gaps, staffing shortages, and talent retention only add to the strain.

That’s where Co-Managed IT Services from ESG come in. We work alongside your internal IT department, strengthening your capabilities and helping you deliver more value to your organization.

Comprehensive Managed IT Services
Ensure your technology is always working for you with a fully integrated proactive, preventative, and responsive IT support approach that includes:

Regular updates and patching for applications and operating systems
24/7 remote monitoring and management of desktops and servers
Core cybersecurity measures, including endpoint protection and staff security awareness training
Reliable backup and disaster recovery solutions for mission-critical systems

Partnering With ESG Means Enhanced Support In Key Areas Such As:

Specialized expertise on-demand
Scalable project assistance
Proactive system monitoring and security
Strategic planning and technology road mapping

Let ESG be the extension your IT team needs to thrive.

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End-User Support Services / Help Desk Services
Our dedicated support team follows industry best practices to keep your workforce productive and your operations running smoothly. Services include:

Around-the-clock availability (24/7/365)
Expert support from certified technicians
Toll-free access to assistance
Defined escalation protocols for urgent issues
Seamless co-managed ticketing and workflow integration
Full visibility with call tracking through resolution
Workstation hardware troubleshooting and support
Operating system maintenance and issue resolution
Support for core business applications
Email client troubleshooting and configuration
Microsoft Office 365 support
Detailed reporting on support activity

Virtual CIO Services

ESG serves as your trusted Virtual CIO, delivering executive-level technology guidance to ensure your IT strategy aligns with your business objectives. Our vCIO services include:

Strategic roadmap creation and periodic evaluation
Continuous IT planning aligned with budget forecasting
Assessment of technology-related risks and business impact
Planning and execution of technology initiatives
Coordination and oversight of third-party vendors
Access to experienced IT leadership and insight

Other Services Worth Checking Out

Cloud Services

Data Backup & Recovery

Cybersecurity

There’s no one-size-fits-all in tech. We’ll work with you to assess whether cloud solutions align with your business strategy.

A solid data backup strategy is your strongest safeguard against the unforeseen. Stay protected from the risks of natural disasters, cyber threats, and accidental loss.

Plan. Secure. Act. That’s our cybersecurity philosophy—delivering a holistic defense against data breaches, cyber threats, and human error.

Request A Consultation

Your goals come first. Whether you're launching bold strategic initiatives or looking to streamline IT operations, we’re here to help. At ESG, our consultants think like business leaders—because we are business-minded professionals who understand the power of smart IT solutions in driving results. Let us know what’s on your mind—fill out the form or give us a call, and we’ll connect with you shortly.